原汁原味商務英語播客第128課:處理危機之控制

This is the first in a series of Business English lessons on handling a crisis. 這是商務英語播客有關處理緊急事故的第一集。

Imagine this: it's four o'clock in the morning and you're sound asleep. The phone rings. It's one of your managers. There's been a terrible accident! What do you do? What do you say? 想象一下:現在是早晨4點,你還睡夢中。電話想起。你的經理電話你說有個很糟糕的事故，你該怎麼做，你該說什麼？

At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them. 在你事業的某些關鍵時刻，你將不得不處理一些大的事故。它可能是工人罷工，或者環境方面的災難。可能也有小的事故，比如錯過重要的交貨時間，或者紙用完了，這些可能每天都會發生。這些事故也確實會損害，但是無法確切地指導損失多少。這還得看你是怎麼處理這樣的事故。

Good crisis management is the key. Your success and reputation depend on it. So in this lesson, we'll look at what happens when a crisis breaks, or begins. This is all about "Taking Control in a Crisis." We'll cover some useful techniques and language to deal effectively with that early morning phone call about an accident. 有效的危機管理是關鍵。你的成功和你的名聲取決於此。因此在這一節課中，我們將學習當危機爆發時會發生什麼，還是危機是怎麼引起的。這就是關於控制危機的全部。這個包含一些有用的技術和有效處理緊急事情的語言，比如清晨接到經理打來說有有緊急事故的電話。

We'll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let's listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis. 我們將聽到山迪和麥克的對話，他們在中國的一個剛發生一起事故的工廠裏工作。山迪是工廠經理，而麥克是總生產工程師。管道爆炸，泄露氣體，兩名工人受傷。現在山迪和麥克正在給他們在美國的老闆弗蘭克·孟打電話。讓我們來聽山迪和麥克是如何向他們的老闆轉達消息的。

Listening Questions:

1. Why isn't Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?