日常生活:Reporting a Service Problem 報告服務問題

5. Reporting a Service Problem

5.報告服務問題

A: Hello, please connect me to Tech Support.

A：你好，技術支援請聯絡我。

B: This is Tech Support, how may I help you?

B：這是技術支援,有什麼我可以幫你嗎?

A: I am having problems with my Internet service.

A：我的網際網路服務有問題。

B: What seems to be the problem?

B：什麼樣的故障呢?

A: None of my wireless devices are connecting to the Wi-Fi.

A：我的無線裝置都無法連線到無線網路。

B: I see. Have you tried disconnecting and reconnecting the modem?

B：我明白了。你有試著斷開和重新連線調變解調器嗎?

A: No, how do I do that?

A：沒有,我該怎麼做?

B: Simply unplug the modem for fifteen seconds.

B：只需要拔掉調變解調器15秒。

A: Alright. I plugged it in again.

A：好的。我又把它插回去了。

B: Are all of the lights back on the modem?

B：所有的調變解調器燈又都亮起來了嗎?

A: Yes, they're all green!

A：是的，他們都是綠色的！

B: Your devices should be able to connect easily now.

B：你的裝置現在應該能夠輕鬆地連線。

A: Oh, they're working perfectly! Thank you!

A：噢，它們可以正常工作了！謝謝你！

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