如何正確打商務電話
商務電話是智能電話的一種應用，當智能電話部署在企、事業單位時，當用戶着重使用智能電話的名片功能、內部名片功能、通話錄管理、電話防火牆功能及PDA功能協助辦公時。接下來小編爲大家整理了如何正確打商務電話，希望對你有幫助哦!
1、自我介紹時，請注意：
1. "hello"等於是中文的 “喂”，隨時隨地可用。
2. 打電話先行自我介紹是一種禮貌。電話中最常用" this is~"的形態而不是 "here is~"或"i am~",這是打電話需要注意的。
3. " may i speak to~" 也可以換成是 "can i speak to~" 請~聽電話。
2、要找的人不在
A: Hello, this is carol. may i speak to miss chen?
B: Yes, one moment please. i’ll get her for you.
A: Thank you.
B:I’m sorry, she’s not at her room right now.
A: Oh, i’ll call her again.
A: 喂，我是卡羅，可以請陳小姐聽電話嗎?
B: 好，請等一下，我爲你轉接。
A: 謝謝。
B: 對不起，她現在不在。
A: 那我等下再打給她。
3、抱歉這麼晚打來的說法：
1. I’m sorry to call you so late. 對不起這麼晚打電話來。
2. I hope I didn’t catch you at a bad time. 抱歉這種時候找你。(含有希望沒有打擾到你的意思)
3. I hope I didn’t wake you up so early. 我希望這麼早沒有吵到你。
4. I’m sorry to call you so early. 對不起這麼早打電話來。
5. I’m sorry to bother you at this hour. 很抱歉在這時打擾你。
4、有急事時的表達方法：
1. It’s urgent. Could I have her mobilephone number?
2. Could you tell me where I can reach her?
3. This is an emergency. I need to get in contact with him right now.
1. 我有急事，可不可以告訴我她的手機號碼?
2. 能不能告訴我在哪裏可以找到她?
3. 我有急事，需要馬上跟他聯絡。
5、對方不在的說法：
1. It’s nothing important. 沒什麼重要事。
2. It’s nothing urgent. Thank you ,good-bye. 沒什麼要緊事，謝謝您，再見。
3. I’ll call her again. 我會再打給她。
4. I’ll call back later. 我稍後會再打來。
5. Please ask Miss Chen to call me back. 請陳小姐給我回電話。
6. Could you tell her to call Carol as soon as possible? 能不能請她儘快打電話給卡洛?
7. Ask her to call Carol at home after seven, please. 麻煩她在七點後打電話到卡洛家。
8. Can I leave a message? 我可以留言嗎?
9. Please have her return my call.請她回電話給我。
10. Could you ask him to to call me back? 可以請他給我回電話嗎?
11. Please tell her Carol called. 請告訴她卡洛找她。
12. Let me call back later again. Thank you. 我稍後再打電話來。謝謝你。
13. Please tell him to phone 2233-4455. 請他給2233-4455回電話。
6、電話答錄機
This is a recording. I’m not at home now. Please leave a message after the beep. Thank you.
這是電話答錄機。我現在不在家，請在"嗶"的一聲之後開始留言。謝謝!
(*: 電話答錄機是 telephone answering machine)
This is Carol. Pleae give me a call when you are free. My number is 2244-6688.
我是卡洛。有空請回電話給我。我的號碼是2244-6688.
對電話答錄機留話時與一般留言無異，說出以下重點即可：
1. 來電者姓名
2. 來電時間
3. 來電目的
4. 聯絡電話或方式
7、打公用電話
1. I’m calling from a public phone, so I’ll call her again.
2. I’m not at home now, so I’ll call her around three o’clock again.
3. May I use your phone?
4. Would you mind if I use your phone?
5. How do I get an outside line?
8、打錯電話
1. I’m sorry I have the wrong number.
2. Is this 02-2718-5398?
3. Sorry to have bothered you.
4. I’m sorry. I think I must have dialed the wrong number.
5. Could I check the number? Is it 2211-3344
1. 抱歉我打錯電話了。 (打錯電話通常用：have the wrong number 表示)
2. 這裏是02-2718-5398嗎?
3. 很抱歉打擾你了。
4. 很抱歉。我想我一定是打錯電話了。
5. 我可以覈對一下電話號碼嗎?是不是2211-3344?
解析：1. 區域號碼是 area code;2. 電話號碼的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four. * 0 可念成oh 或 zero 或者 22 可念成 two-two 或 double two。
9、訂購商品及詢問
1. I’d like to place an order for your party dress from your catalog.
2. May I order some flowers?
3. How can I pay for this item?
4. I’d like to buy the car on your TV commercial.
5. Please send me your catalogue.
6. Do you have any life Menu Magazine tenin stock?
7. How long will it arrive?
8. The Product you sent to me is not what I ordered.
9. I’m calling about an order I placed a month ago. It hasn’t arrived yet.
10、介紹幾句恭喜的話：
1. congratulations! i’m sure you two will make a nice couple.
2. i heard you’re getting married. congratulations!
3. congratulations to the bride and groom.
4. may you have a wonderful new life together.
11、聽不清楚
1. Sorry, I didn’t catch you.對不起，我聽不懂你說的。
2. Sorry, I didn’t understand. 抱歉，我聽不懂。
3. Sorry, I didn’t get what you said. 對不起，我沒聽懂你說的話。
4. I can’t hear you very well. 我聽不太清楚。
5. I can barely hear you. 我幾乎聽不到你說的。
6. I’m having trouble hearing you. 我聽不清楚。
7. We have a bad connection. 通訊效果不太好。
8. I can’t catch what you are saying. 我聽不太清楚你說的話。
12、道謝
接受別人的禮物或招待後，打電話道謝爲最起碼的禮貌之一。
1. Thank you for the present. It’s just what I wanted.
2. Thank you so much for the homemade cake.
3. I don’t know how to thank you for such a beautiful flower.
4. I received your gift. Thank you for the lovely bracelet.
翻譯：
1. 謝謝你的禮物，這正是我想要的。
2. 非常謝謝你作的蛋糕。
3. 真不知道要如何謝謝你， 這麼漂亮的花。
4. 我收到你的禮物了。謝謝你可愛的手鐲。
當在回答他人的致謝時，可以說下面的句子，都有別客氣的意思：
1. You’re welcome.別客氣。
2. Not at all.這沒什麼。
3. It’s my pleasure.這是我的榮幸。
4. Don’t mention it.別放在心上。
5. That’s all right.這沒什麼。
trouble at all.一點也不麻煩。
7.I’m glad you enjoyed it.真高興你覺得滿意。
