商務口語第100講:商務談判(1)

omer satisfaction 客戶滿意度

A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.
B: The way is always to say "yes" to a customer, but the "yes" is conditional.

A：你們怎樣保證客戶滿意呢？有時他們會提一些不合理的要求。
B：關鍵是對客戶永遠說“是”，但這個“是”是有條件的。

of market share 得到/失去市場份額

A: Why did we lose so much of the market share?
B: The government put a control on the loans. People are not buying cars like a year ago.

A：我們爲什麼會失去這麼多的市場份額？
B：政府對貸款實施了控制，人們不像一年前那樣願意買車了。

rt/export 進口/出口

A: How could we import parts from China to reduce our costs?
B: Everyone is doing it. Why shouldn't we? There has to be a way for us.

A：我們怎麼能從中國進口零件來降低成本呢？
B：大家都這樣做，我們爲什麼不應該這麼做呢？一定有辦法。

tooling 付費工裝

A: Are we going to pay for the tooling?
B: Yes. For this program, we will provide paid tooling.

A：你會付工裝費嗎？
B：是的，對這個項目我們會提供付費工裝。

games 敷衍搪塞

A: He was playing games with me.
B: We need to figure out how to nail him.

A：他是在敷衍我。
B：我們得想辦法控制住他。