How to Be a Good Listener When I first went to London as a student I sat alone during parties with my glass of wine. I hoped people would think that someone might come up to me and say, “Excuse me! I hope you won’t mind my coming up to you like this, I don’t want to interrupt your thoughts… but really, you are the only interesting looking person in the room! May I talk to you?” It never happened! Here is some advice if you would like to be a good conversationalist: be an attentive listener. Encourage others to talk about themselves. To be interesting, be interested! Ask questions that other people will enjoy answering. Encourage hem to talk about themselves and what they have done. Remember that the people you are talking to are a hundred times more interested in themselves and their problems than they are in you and your problems. A person’s toothache means more to that person than a famine in China which kills 1 million people. A pain in one’s arm interests one more than 40 earthquake in Africa. Think of that the next time you start a conversation. Diogenes, the Greek philosopher who is supposed to have lived in a barrel, said, “The reason why we have two ears and only one mouth is so that we may listen more and talk less!” Do you know how to get on with people? Do you ever feel shy? What situation makes you shy? Do you sometimes feel as if you don’t know how to interest and amuse people and have conversations with them? Do you search desperately in your head for something to say? Do people find an excuse to leave you as soon as they can? Try listening! Here are some more recommendations about listening: (A neighbor of mine talking about her child) ‘One evening last week I was sitting with Hannah, and she said to me, “You are a marvelous mum!” And I said, “Well do you say that suddenly?” And she said, “Well, although you are always busy you always stop what you are doing to listen to me.”’(From How to Talk your Way to Success in Selling) ‘You have to force your buyer to talk … to enter the conversation… if you expect to talk your way to successful sale. The only way you can do this is to stop talking yourself and listen.’ “Give every man thine ear, but few thy voice.” (From Hamlet) Airline employees are taught how to listen to complaints. If they are able to show sympathy and to listen long enough the passenger’s problem will begin to seem less important. Psychologists, counselors and doctors also know that listening is part of their job. If they listen with care and concern the patient may even solve the problem! They are professional listeners. Here is some advice they give. I: Show the other person that you are listening. II: Look at them. III: Smile and nod quite often. IV: and shake you head or raise your eyebrows if you don’t follow what they are saying. V: Don’t tap your foot because this will show impatience. VI: Don’t look at your watch unless you really have to know the time, (and then you should tell the other person why you need to know the time). If you show impatience then the other person will lose the moment of friendship which they are offering. A good listener has magic! A good listener has the ability to make people feel good, and is as valuable at a party as a good talker. But just listening isn’t enough. One should listen intelligently by trying to find out what the other person would really like to communicate. 第一次去倫敦的時候，我還是個學生。參加派對的時候，我自己獨自一個人坐在中間，品着自己的葡萄酒。我希望有人會走到我面前說：“打擾了，我希望您不會介意我這樣冒昧地走到您面前，我不想打擾您……可您確實是這個房間裏唯一一位看起來很有趣的人！我能和您聊會嗎？” 可這從未發生過！ 如果你想成爲一名優秀的會話者，這裏有一些建議：作一名忠實的聽衆；鼓勵他人談論自己；要讓別人對自己感興趣，首先要對別讓感興趣。要問別人樂意回答的問題；鼓勵他們談論自己和介紹他們都做過什麼事。 記住，和你談話的人，他們對自己和他們問題的興趣要比對你和你的問題高一百倍。對一個人來說，他的牙痛要遠比在中國有一百萬人被餓死的饑荒還要重大。一個人胳膊上的疼痛要比在非洲發生四十幾次地震還要讓人關注。 希臘哲學家Diogenes（有人說他曾經住過桶裏）說：“我們人類有兩隻耳朵和一張嘴的原因就是我們人類要多聽少說！” 你知道怎樣和人打交道嗎? 你感到害羞過嗎？什麼場合讓你害羞了？你時常感到自己不知道該怎樣引起別人對你的興趣，不知道該這樣和別人開玩笑，不知道該怎樣和他們交談嗎？你總是絞盡腦汁地想找點話說嗎？有人找藉口想盡快離開你嗎？ 儘量去聽別人說話！這裏有一些關於聽別人說話的建議。（我的一位鄰居在談論他的孩子）上週的一天晚上，我和漢娜坐在一起，她對我說：“你真是位了不起的母親！” 我說：“你是突然說這話的吧？” 她說：“哎呀，儘管你總是很忙，可你總是能夠停下幹你手頭的活聽我說話。” “要多聽少說。”（哈姆雷特） 航空工作人員要經過培訓如何去聽抱怨，如果他們能表示出同情，並且能夠耐心聽聽旅客的問題，那麼他們的問題就不會那麼嚴重。 心理學家、諮詢人員和醫生也都知道聽是他們工作的一部分。 I: 讓別人感到你在聽他們說話。 II: 注視對方。 III: 常常面帶微笑，頻頻點頭表示你聽懂了對方。 IV: 如果不懂就搖搖頭或者皺皺眉，讓對方知道調整講話內容。 V: 別用腳敲地板，免得別人誤會你聽得不耐煩了。 VI: 別看手錶，除非你確實需要知道時間（看的話你需要告訴其他人你看時間的原因）。如果你表現出不耐心的話，對方也回將友誼收回來。 好的聽衆很有魔力！一個好的聽衆要有讓人感覺舒服的本領，好的聽衆在參加派對時與一個優秀的說話者同等重要。但是隻是一味的聽是不夠的，你要聰明地聽，並且明白對方是在傳達什麼信息。
