如何轉接客戶來電範例

接下來小編爲大家整理了如何轉接客戶來電範例，希望對你有幫助哦!

　　範例一：

A: Good morning. NTT Co…

早上好，NTT公司。

B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please?

你好，可以和出口部負責人Ira Black先生通話嗎?

A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling?

對不起，Black先生剛出去。可以問一下您是哪位嗎?

B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?

我是Ace諮詢公司的John Carter. 請你告訴我什麼時候能找到他。

A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message?

我真的一點都不知道Black先生什麼時候會在辦公室。您可以過一會兒再打來或者給他留言嗎?

B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.

我覺得還是留下一個口信比較好。不過這件事很要緊，請一定將留言傳達給他。

A: I see. I’m sure to pass your messages to Mr. Black.

明白了，我一定把您的留言傳達給Black先生。

B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later.

那就好，你可以告訴他，由於意外變化，在進一步通知之前，請勿給NNC公司發貨。事關重大，稍後我會做出解釋。

A: Okay, let me repeat your message to see if I’ve got it all.

行。我重複一遍留言，看看是否記全了。

　　範例二：

A: Madison Industries. This is Cathy Winer speaking. Can I help you?

Madison工業，我是Cathy Winer, 我能幫您嗎?

B: Good afternoon. Could you connect this call with Mr. Black, please?

下午好，麻煩你接到Black先生，好嗎?

A: May I know who’s calling?

請問您是哪位?

B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.

這裏是A.B.C電腦公司的Mary Fox. 我是替我們公司總經理Tom Backer先生打電話。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?

對不起，Fox小姐。Black先生正在開會，請告訴我你的電話號碼，我會讓他給你打電話的，好嗎?

B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.

我想Baker先生想現在和Black先生說話，他有緊急事情與Black先生商量，不能拖延。

A: OK. Then, would you please hold the line? (one minute later)

好的，請你別掛機。(一分鐘後)

Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.

Fox小姐，電話接通了，Black先生可以和你通話了，請吧。

B: Thank you for your kind assistance, Ms. Winer

非常感謝你的善意幫助，Winer小姐。

A: You are welcome.

別客氣。