如何寫好商務英語電子諮詢郵件
電子郵件已經成爲工作中不可缺少的工具,不少人每天上班後的第一件事情就是打開郵箱查收和回覆郵件.在處理工作郵件的時候,你是否遇到過這樣一些情況:爲什麼擬寫郵件時花費了大量時間卻不能準確表達出想要說明的意思?爲什麼你的收件人並沒有如你所願,回答你的問題?爲什麼他們經常漠視你的郵件,漏掉你要表達的重要內容?如何準確、高效地寫出工作郵件,對於提升工作效率、促進溝通有着重要意義
1. 道歉與解釋
Dear Mr. / Ms,
We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
Yours faithfully
尊敬的先生/小姐，
對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩週後供貨，一旦收到，我們將給您寄去一份。
您誠摯的
Dear Mr. / Ms,
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised. On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred. I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.
Yours faithfully
尊敬的先生/小姐，
昨天收到你的來信，抱怨你新家的中央加熱系統未按規定時間裝好，對此我非常關心。參考較早的通信，我發現我搞錯了完成日期。錯誤完全是我的，對此我非常抱歉。 認識到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項工作優先做並讓工程人員加班。這樣安排會於下週完成安裝。
你誠摯的
2. 詢問信息
Dear Mr. / Ms,
We are much concerned that your sales in recent months have fallen considerably. At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards. It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.
Yours faithfully
尊敬的先生/小姐，
我們非常關心你方銷售近幾個月大幅度下降。開始我們以爲是市場疲軟，但仔細研究問題，我們發現過去這段時間貿易的總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什麼。我們期望收到關於問題的詳細報告，及建議我們怎樣幫助才能把銷售恢復到原來的水平。
您誠摯的
