要求:W has supplied receptionists and doormen for your company’s headquarters for over 5 years. Recently the standard of service they give has declined sharply. Visitors have complained about the rudeness, being kept waiting and being misdirected. Write an email to the company:
1. Emphasizing the good relationship you have had in the past 2. Describing the unacceptable behavior of the staff 3. Insisting that changes are made immediately
Dear Mr J,
I am writing to express my deep concern at the standard of service given recently by your employees.[1]
We have been working within you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors ro our headquarters:[2]
-doormen not opening the door (five complaints) -being kept waiting in the reception area for over 15 minutes (three occasions) -being sent to the wrong part of the building for an appointment (two occasions)[3]
The receptionist if the first part of the company that visitors have contact with. Consequently, a bad experience can give them a very negative impression.[4]
You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next seven days. We will monitor the new team closely and report back to you in a further two weeks. If you have any questions about the points I have raised, please do not hesitate to contact me.[5]
I look forward to hearing from you. Yours sincerely P
解析:這一栗子模仿上文,將郵件分成了五個部分。一句話表明來意,第二段示好之後委婉提出問題,下面具體指出問題所在。最後一大段包括兩個部分,表明wrong stock對己方造成的損失,同時表示這一問題如果持續出現將不僅有損自己,還會損害對方公司的名聲甚至將來的合作。注意,題目中要求寫出如果問題得不到解決,自己將採取的行動,這裏還可以更明確的寫出,比如:If this problem continues, we might have no choice but to seek other partners.