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Jeanne: I think we should change the profile of our sAles staff. I don't feel we should employ so many young people, because they don't know how to deal with customers.
Kirsten: I don't agree. All we need to do is give our sales staff a week's training before they start.
Cris: How do you feel about that, Sven?
Sven: I agree with you, Kirsten. A training course would teach our sales staff how to deal with customers as well as giving them some information about the company. They would be happier in their jobs and so they'd be more polite to customers.
Cris: I think you're right, Sven.

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