秒殺情景英語對話之日常生活 第87期:處理投訴

ing with a complaint Dialogue

16.處理投訴 對話

Steven is the Sales Manager of this company. Today he gets a complaint from a customer. Now he is dealing with this matter.

史蒂文是公司的銷售經理。今天他從客戶那裏接到一份投訴。現在他正處理此事。

Customer: I want to see the man responsible for selling typewriters.

客戶：我想見負責銷售打字機的人。

Steven: My name is Steven. I'm the Sales Manager of this company.

史蒂文：我叫史蒂文，是本公司銷售部的經理。

Customer: Well, look here. Ten new typewriters were delivered to my company yesterday afternoon and only five of them work properly.

客戶：那好，你看，昨天下午送到我們公司的10臺打字機，只有5臺是好的。

Steven: Oh, I'm sorry about that.

史蒂文：哦，真抱歉。

Customer: Never mind being sorry, what are you going to do about it?

客戶：別光說抱歉，這件事你們打算怎麼處理？

Steven: Don't worry, we'll soon fix them.

史蒂文：彆着急，很快就可以把它們修好。

Customer: Good, I hope you'll make sure that it won't happen again.

客戶：好吧，我希望你保證以後不再發生類似事件。

Steven: I'll certainly look into that.

史蒂文：我一定會查淸楚這件事。

Customer: Thank you. Goodbye.

客戶：謝謝，再見。