跟學購物口語 第7講:退貨

SALESPERSON: May I help you?
SARAH: Yes, I would like to return these slacks.
SALESPERSON: Alright. Do you have your receipt?
SARAH: Yes. Here it is. I bought them last week.
SALESPERSON: And why are you returning them?
SARAH: I bought them to go with a blouse of mine. But they don't really match.
SALESPERSON: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.
SARAH: Yes, they were thirty percent off.
SALESPERSON: I'm sorry, but we don't allow returns on sale items.
SARAH: I know many stores have that policy. But I have returned sale items here before.
SALESPERSON: I'm sorry, but we usually don't do it. It is our policy.
SARAH: I just bought these slacks a week ago. And I am a regular customer here.
Can you make an exception this time?
SALESPERSON: Well. Let me talk to the manager for a moment.
Ma'am, the manager says I can do it this time.
SARAH: Good. I'm a regular customer here. I am glad you can make an exception for me.
SALESPERSON: Please show me your receipt again.
SARAH: Here it is.
SALESPERSON: I will have to give you store credit, Ma'am.
If you find something else you like in the store, you can use the credit.
SARAH: Store credit is okay with me.
I'm sure I will find something I like. I shop here a lot.
SALESPERSON: We appreciate your business, Ma'am.

店員：我能爲你效勞嗎？
莎拉：是的，我想退回這些長褲。
店員：好的，你有收據嗎？
莎拉：有的，在這兒。上星期纔買的。
店員：爲什麼要退呢？
莎拉：我本想買來配一件襯衫的，但是它們配起來不好看。
店員：我明白了。等一等，太太，對不起，這是拍賣品。
莎拉：沒錯，它們是七折品。
店員：對不起，拍賣品不能退貨的。
莎拉：我知道很多店都是這樣，但是我曾經在你們的店退過拍賣品。
店員：對不起，我們通常不接受的，這是規定。
莎拉：我上個星期纔買的，而且我是你們的常客。
這次可以例外嗎？
店員：那麼，讓我和經理說說看。
太太，經理說這次可以。
莎拉：太好了，我是你們的常客，我很高興你們可以爲我破例。
店員：再讓我看一看你的收據好嗎？
莎拉：這裏。
店員：我會給你一些點數，太太。
你可以用這些點數來挑你喜歡的東西。
莎拉：給我點數也可以。
我會找到我喜歡的東西，我常常來這裏購物。
店員：謝謝惠顧，太太。