職場軟技能：口頭表達技能有哪些？

Almost every job requires workers to use verbal Communication skills.  That’s why verbal skills are highly ranked on the candidate evaluation checklists used by many job interviewers.

幾乎每一種職業都需要員工使用口頭表達技能，也就是爲什麼它通常被許多面試官放在求職者評估表的前列。

The stronger your communication skills, the better your chances of getting hired regardless of the job for which you’re applying. You’ll do better during the interview, as well as on the job.

如果你的溝通技能越強，不管你申請的職位是什麼，你都很有可能被僱用。你會在面試過程中更出色，工作的時候也一樣。

What Are Verbal Communication Skills?

口頭表達能力是什麼？

Effective verbal communication skills include more than just talking.

有效的口頭表達技能不僅僅只是說話。

Verbal communication encompasses both how you deliver messages and how you receive them. Communication is a soft skill, and it’s one that is important to every employer.

口頭溝通既包含你所傳遞信息的方式，也包括你所接收信息的方式。溝通技能是一種軟技能，也是每位僱主都重視的技能。

Workers who can convey information clearly and effectively are highly valued by employers.  Employees who can interpret messages and act appropriately on the information that they receive have a better chance of excelling on the job.

能夠清晰有效地傳遞信息的員工是非常受僱主們青睞的。懂得解讀信息並且對接收到的信息給予得體的行動反應的員工，更能在工作上創造一番成就。

Verbal Communication Skills in the Workplace

職場中的口頭溝通技能

What constitutes effective verbal communication on the job depends on the relationships between communication partners and the work context. Verbal communication in a work setting takes place between many different individuals and groups such as co-workers, bosses and subordinates, employees, customers, clients, teachers and students, and speakers and their audiences.

工作中所需的有效口頭表達技能則取決於溝通雙方和工作場景下的人際關係。工作環境當中的口頭溝通發生於許多不同的個人和羣體，比如同事，老闆和下屬，員工，顧客，客戶，教師與學生，以及演講者和他們的聽衆。

Verbal communication occurs in many different contexts including training sessions, presentations, group meetings, performance appraisals, one-on-one discussions, interviews, disciplinary sessions, sales pitches and consulting engagements.

口頭溝通發生於不同的語境當中，包括培訓課程，講演展示，小組會議，績效考覈，一對一討論，面試，學科課程，推銷技巧還有諮詢約定。

Examples of Verbal Communication Skills

口頭溝通技能的例子

A - F

A-F開頭

Advising others regarding an appropriate course of action

就一個合適的行動方案給對方提出建議

Annunciating clearly

清晰地發出通知

Anticipating the concerns of others

預測別人的關注點

Asking for clarification

請求說明清楚

Asking open-ended questions to stimulate dialogue

提出開放性問題吸引討論

Assertiveness

果斷自信

Calming an agitated customer by recognizing and responding to their complaints

通過意識和迴應投訴來安撫生氣的顧客

Conveying feedback in a constructive manner emphasizing specific, changeable behaviors

以建設性的態度強調具體的、可調整的行爲措施來給予反饋

Conveying messages concisely

簡潔地傳遞信息

Disciplining employees in a direct and respectful manner

採用直接且尊重的方式培訓員工

Emphasizing benefits of a product, service or proposal to persuade an individual or group

通過強調一個產品、一項服務或一份策劃書的優點來說服一個人或一個小組

Encouraging reluctant group members to share input

激勵不情願分享的小組成員去分享他們的意見

Enunciating each word you speak

清晰說出你所說的每個字

Explaining a difficult situation without getting angry

解釋困難情況的時候要保持氣度

Explaining that you need assistance

說清楚你需要幫助的情況

G - R

G-R開頭

Giving credit to others

相信別人

Introducing the focus of a topic at the beginning of a presentation or interaction

在講演展示或互動開始的時候介紹話題的重點

Noticing non-verbal cues and responding verbally to verify confusion, defuse anger, etc.

注意到非言語暗示並且使用口頭語言迴應，以證明有任何疑惑，疏解情緒，等等

Paraphrasing to show understanding

重新表述以表示理解

Planning communications prior to delivery

做好溝通的計劃比傳遞信息更重要

Posing probing questions to elicit more detail about specific issues

提出探索性問題以引出更多關於具體問題的細節

Projecting your voice to fill the room

讓房間內所有人都能聽到你的聲音

Providing concrete examples to illustrate points

用具體的例子來說明論點

Receiving criticism without defensiveness

虛心接受批評

Recognizing and countering objections

有意識並對反駁作出迴應

Refraining from speaking too often or interrupting others

控制自己不要說太多，也不要打斷別人的話

Requesting feedback

請求反饋

Restating important points towards the end of a talk

談話結束時重申重要的觀點

S - Z

S-Z開頭

Selecting language appropriate to the audience

根據不同聽衆選擇合適的語言

Showing an interest in others, asking about and recognizing their feelings

對他人表示興趣，詢問和理解他人的感受

Speaking calmly even when you're stressed

即使感覺挫敗，也要冷靜地說話

Speaking at a moderate pace, not too fast or too slowly

以中等速度說話，不要太快也不要太慢

Speaking confidently but with modesty

自信但謙虛地表達

Stating your needs, wants or feelings without criticizing or blaming

說明個人需求，需要或感受的時候不要指責或抱怨

Summarizing key points made by other speakers

總結其他發言者說話的要點

Supporting statements with facts and evidence

用事實和證據支撐你的論斷

Tailoring messages to different audiences

爲不同的聽衆修改信息的形式

Telling stories to capture an audience

用故事來吸引聽衆

Terminating staff

解僱員工

Training others to carry out a task or role

培訓其他人承擔任務或角色

Using affirmative sounds and words like uh-huh, got you, I understand, for sure, I see, and yes to demonstrate understanding

使用積極肯定的聲音或詞語，例如，嗯嗯，我懂你，我理解，確實如此，我明白了，還有對的來表示你的理解

Using humor to engage an audience

利用幽默感去吸引聽衆

Utilizing self-disclosure to encourage sharing

拋磚引玉

聲明：本雙語文章的中文翻譯系滬江英語原創內容，轉載請註明出處。中文翻譯僅代表譯者個人觀點，僅供參考。如有不妥之處，歡迎指正。