賓館英語 處理投訴

128．Canyouchangetheroomforme?It'stoonoisy.

能給我換個房間嗎？這兒太吵了。

129．Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.

我妻子被運送行李的電梯發出的嘈雜聲弄醒了幾次。

130．Shesaiditwastoomuchforher.

她說這使她難以忍受。

131．I'mawfullysorry,sir.

非常對不起，先生。

132．Idoapologize.

我向您道歉。

133．Noproblem,sir.

沒問題，先生。

134．We'llmanageit,butwedon'thaveanyspareroomtoday.

我們會盡力辦到，但是今天我們沒有空餘房間。

135．Couldyouwaittilltomorrow?

等到明天好嗎？

136．Ihopewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.

我希望明天晚上我們能呆在一套安靜的房間裏睡個好覺。

137．Andifthereisanythingmoreyouneed,pleaseletusknow.

如果還需要別的什麼東西，請告訴我們。

138．Thelightinthisroomistoodim.

這房間裏的燈光太暗了。

139．Pleasegetmeabrighterone.

請給我換個亮的。

140．Certainly,sir.I'llbebackrightaway.

好的，先生，我馬上就回來。

141．lrathercoldwhenIsleep.

這房間太冷了，我睡覺時感到很冷。

　

DialogueA

Aguest(B)estotheassistantmanager(A)

A:Goodmorning,canIdoforyou？

B:I'mBell.I'ouchangetheroomforme？It'aiditwastoomuchforher.

A:I'mawfullysorry,'spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.

B:Anyhow,I'dliketochangeourroom.

A:Noproblem,'llmanageit,butwedon'dyouwaittilltomorrow?e'llbesomeroomsforyoutochoosefrom.

B:ewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.

A:Besure.I'fthereisanythingmoreyouneed,pleaseletusknow.

DialogueB

A:Goodevening,ma'ouringforservice?WhatcanIdoforyou?

B:segetmeabrighterone.

A:Certainly,sir.I'umindifImoveyourthings?

B:Oh,ead.

A:sthelightnow?

B:It'kyou.

A:You'fyouneedanyotherthings,pleaseletusknow.

B:Ah,yes,outurnofftheair-conditioning?

A:(Checks)Theair-conditioningisalreadyoff,ma'am.

B:MaybeI'mgettingacold.

A:Wouldyoulikeanextrablanket?

B:ouldyoupleasegetmesomehotwater,too?IthinkIneedtotakesomemedicine.

A:Certainly,ma'am.I'llberightback…hereisablanket,hingelse?

B:No,thanks.

A:Goodnight,ma,am.
　

WordsandExpressions

elevatorn.電梯

corridorn.走廊，迴廊

delegationn.代表團

extraa.額外的，外加的

blanketn.羊毛毯，毯子，毛氈