你確定你會用英語打電話?

Hello! Today we’re going to learn how to talk on the phone in English. Speaking on the phone can be difficult for a person learning a new language, especially as you are not able to see the person you are speaking to and are not able to read their lips in order to better understand what they are saying.
大家好！今天我們要學習怎麼用英語打電話。在電話上用外語進行交流，這對初學者來說是很困難的，尤其是當你看不見你交談的對象並且不能用讀脣語來獲得更好的理解時。

It is therefore important, as a language learner, to learn some set phrases or sentences that you can use when speaking on the phone to ask for information, reply to simple questions, etc. Let’s look at some common expressions which are used on the telephone. If memorised, they will help you all master conversation skills when speaking on the phone.
因此，對於一個學習語言的人來說，學習一些固定搭配或語句、以用在電話交流、詢問信息或是回答簡單的問題中，這是很重要的。讓我們來看看一些電話中使用的常規表述吧。一旦你記下來了，它們就會幫助你掌握電話的交流技巧。

Answering the Phone
接電話時
o? (informal)
你好。（非正式）
morning/afternoon/evening This is X (your name)
早上/下午/晚上好。我是某某（你的名字）
3.X (company name). Good morning/afternoon/evening
這裏是某某公司（公司名稱）。早上/下午/晚上好。
o? How may I help you?
你好。有什麼我可以幫你的嗎？

Introducing Yourself
介紹你自己時
is X (your name). I’m calling from…
我是某某（你的名字）。我打電話來……
, this is X (your name)
你好，我是某某（你的名字）
morning/afternoon/evening. (This is) X (your name) speaking
早上/下午/晚上好。我是某某（你的名字）

Asking to Speak To a Person
要求和某人對話時
I please speak to X? (formal)
請問我可以和某某通話嗎？（正式）
d I please speak to X?
我可以和某某通話嗎？
X in please?
某某在家嗎？
X there please?
請問某某在嗎？
d X be in by any chance? (informal)
如果某人在的話，可以和他/她通話嗎？（非正式）

Asking For a Name or Information from the Caller
詢問來電者的名字或者信息時
I ask who’s calling please?
可以問下你是誰嗎？
’s speaking?
請問你是誰？
e are you calling from?
請問你從哪打的電話？
I have your name please?
我可以問下你的姓名嗎？

Purpose of the Call
說明打電話的來意時
1.I’m calling from…
我打電話來……
2.I’m calling to inform you that…
我打電話來通知你……
3.I’m calling with regards to…
我打電話來問候……
4.I’m calling on behalf of Mr/Mrs…
我代表某先生/某太太打電話來……