聚焦老年人面臨的"數字鴻溝"問題大綱

The plan sets objectives for work in the 2020-2022 period focusing on seven types of services and scenarios most frequently used by or facing the elderly, such as day-to-day traveling, medical treatment, recreational activities, and civic services.

方案聚焦老年人日常生活涉及的出行、就醫、文娛、辦事等7類高頻事項和服務場景，提出了2020至2022年期間的工作目標。

By the end of 2022, the level and convenience of smart services for the elderly will be significantly improved, online and offline services will be better coordinated, and long-term mechanisms bridging the digital divide will be established, according to the plan.

方案提出，到2022年底前，老年人享受智能化服務水平顯著提升、便捷性不斷提高，線上線下服務更加高效協同，解決老年人面臨的“數字鴻溝”問題的長效機制基本建立。

Improvements will include securing elderly services in emergencies, including optimizing the health screening procedure that requires health codes produced with mobile applications before entering public places, and offering basic services to senior citizens staying at home.

做好突發事件應急響應狀態下對老年人的服務保障，包括完善“健康碼”管理便利老年人通行、保障居家老年人基本服務需要。

The plan urged efforts to help the elderly make medical treatment appointments by providing diversified channels and improving the way online appointments are made.

便利老年人日常就醫，包括提供多渠道掛號等就診服務、優化老年人網上辦理就醫服務。

It also underscored the importance of retaining traditional financial service modes while making online consumption more convenient for this group.

保留傳統金融服務方式、提升網絡消費便利化水平。

To improve the competence of the elderly in terms of technology, measures will be taken to increase the supply of senior-friendly products, redesign internet applications, and enhance technology training for them.

便利老年人使用智能化產品和服務應用，包括擴大適老化智能終端產品供給、推進互聯網應用適老化改造、開展老年人智能技術教育。