原汁原味商務英語播客 第72課:處理危機之控制篇

This is the first in a series of Business English lessons on handling a crisis.
這是有關處理危機系列課程的第1節課。

Imagine this: it’s four o’clock in the morning and you’re sound asleep. The phone rings. It’s one of your managers. There’s been a terrible accident! What do you do? What do you say?
設想一下：現在是早晨4點，你已經熟睡。這時電話響了，是經理打來的。發生了可怕的事故，你該做什麼？說什麼？

At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.
在職業生涯中，你必須處理好嚴重的危機。可能是工人罷工或是環境災難。也會有小的危機，比如丟失了重要的投遞或是用完了紙，這樣的事每天都能發生。這些事會造成一定程度的損失，有什麼損失呢？那要看你如何來處理這些事。

Good crisis management is the key. Your success and reputation depend on it. So in this lesson, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.
能掌控危機十分重要。你的成功和名譽都要靠它。在這節課中，我們看下危機發生時會發生什麼。都是關於“掌控危機”的。我們會學到一些有用的技巧和語言來有效地處理早晨有人打電話彙報緊急事件。

We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.
Sandy 和 Mike工作在中國的一家公司，公司剛剛發生了事故。 Sandy是工廠經理，而Mike是產品設計師。一個管道爆炸了，釋放出氣體並使2名工人受傷。現在2人正給美國的老闆Frank Menzies打電話。聽下Sandy 和 Mike彙報壞消息，Frank如何來掌握危機。

Listening Questions:
1. Why isn’t Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?