【商務英語情景會話】中級——電話Telephone Calls ①

【情景對話】

A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?

A：您好，感謝您致電布拉德福家庭公司。我是特蕾西，有什麼需要我幫忙的嗎?

B: Hello. I would like to speak to your director of human resources, ins, Please.

B：你好，我想找你們的人力資源部主任詹金思小姐通話。

A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?

A：稍等，我去看看她是否在辦公室。請問您是哪位?

B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.

B：我是米爾福德保險公司的比爾伯頓，我想問一下有關下週二我們見面的事。

A: Thank you, on. Can you pleaseholdfor a moment? I'll check to see if she is available.

A：謝謝你，伯頓先生。請您先等一會兒好嗎?我去看看她是否在辦公室。

B: No problem.

B：沒問題。

A: I'm sorry, ins is away from her desk. She has already left for lunch. Would you like to____②____for her?

A：非常抱歉，詹金思小姐現在不在辦公室。她去吃午飯了。您願意給她留個口信嗎？

B: Yes, please have her ____③____when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.

B：好的，請她回辦公室後給我來電話。如果今天下午3點以前能與我聯繫的話就再好不過了，打辦公室電話635-8799就可找到我。

A: I'm sorry, I didn't quite catch that, could you please repeat the number?

A：對不起，我沒跟上，您能再重複一下電話號碼嗎?

B: ____④____, my office number is 635-8799,Tell her to ask for extension 31.

B：沒問題。我辦公室的電話是635-8799，然後再接31分機。

A: I'm sorry, on, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?

A：伯頓先生，不好意思。我想確認一下您的名字是B-U-R-T-O-N嗎?

B: Yes, and I represent Milford Insurance.

B：是的，我是米爾福德保險公司的。

A: I will make sure ins receives your message and returns your call before 3pm this afternoon.

A：我會把您的口信告訴詹金思小姐，讓她在今天下午3點以前給您回電話。

B: Thank you very much.

B：非常感謝。

【單詞】

ctor：主任
：不掛斷電話，不走開
lable：可取得聯繫的，有暇的
nsion：（電話）分機
irm：確認
esent：代表

【短語/詞組】

one’s desk 在辦公室
from one’s desk：沒在辦公室
in touch with sb.：聯繫
h sb.：找到某人

【填空】（答案ctrl+A反白可見）

regards to:
e a message：留口信
rn my call：回電話
4. No problem