原汁原味商務英語播客第143課:打電話技巧(1)

Welcome back to the Skills 360 podcast.
歡迎回到技能360播客
Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.
今天，我們將探討每天都會做的事：打電話交流。來看看如何用積極的態度，保持微笑，禮貌清楚地通過電話表達取消。

Discussion Questions：

1. How do you usually answer the telephone at work?
工作時，你經常怎樣接電話？
2. What do you think a good telephone attitude involves?
你覺得一個好的打電話態度很重要？
3. What do you think it is okay to speak informally on the telephone?
你認爲什麼對正式打電話是有益處的？