商務禮節美語第156期:不言而喻的消息

Unspoken Messages

不言而喻的消息

陳豪在北京的ABC美國公司工作。他散會後跟同事Amy一起往外走。

(Office ambience)

A: CH, What happened to you during your presentation?

C: 你注意到什麼了嗎？

A: You were doing a great job. You obviously had done extensive research. You had good materials. You were completely confident until half-way through.

C: 這麼說你能看出我後半截很不自在？

A: Yes. You suddenly became unsure of your self.

C: 唉，都是因爲Mr. Stone, 上個月從紐約來的副總。

A: What about him?

C: 他根本沒看我，一直在看其他文件。

A: Did you try to ignore that?

C: 我也試着不去管他，可注意力就是集中不起來。

A: Did Mr. Stone do anything else?

C: 他還在椅子上轉來轉去，不斷看窗外。

A: He's the key decision maker these days.

C: 是啊，現在公司一切都是他說了算，更糟糕的是，他剛剛讓祕書通知我，要找我談話。

A: Try not to let this upset you too much until you meet with him. Let me know what happens, will you?

陳豪下午去找Amy。

A: How did things go with Mr. Stone?

C: 完全是虛驚一場。Mr. Stone還表揚我，說我工作很有成績。

A: That's great.

C: 看他早上開會時的表現，難道我的擔心是多餘的嗎？

A: You were reading his body language this morning and he clearly wasn't sending a positive message.

C: Body language? 肢體語言？

A: Words aren't the only way we communicate. We send messages with our bodies.

C: 那Mr. Stone的肢體語言爲什麼跟他的想法不一樣呢？

A: Perhaps he was distracted or had something else on his mind. Evidently he was listening to you, but that is not the impression you got.

C: 下次再遇到這種情況，我應該怎麼辦呢？

A: Normally, you could have stopped at that point and asked for questions or opinions, specifically addressing the person who didn't seem to be involved.

C: 停下來徵求意見和問題？可Mr. Stone是老闆啊？

A: In this case, you were in a tough spot since he is the vice-president.

C: 你別說，有了這件事，我今後肯定會特別注意自己的肢體語言。

A: That's a good lesson for all of us. Too often we send nonverbal messages without being aware of how others interpret them.

C: 這麼說來，很多誤解都是在不知不覺之中產生的。

A: Body language can be used to impress people or to turn them off. It is directly related to good manners if you think about it.

C: 肢體語言怎麼會跟一個人的禮貌和修養有關係呢？

A: Positive body language like giving someone your full attention and having a pleasant expression on your face are all part of showing courtesy and respect.

C: 注意聽別人講話本身就是對別人的尊重。