旅行:Complaining about a Tour 旅遊投訴

19. Complaining about a Tour

19.旅遊投訴

A: I want to make a complaint about the all-day bus tour I took yesterday.

A：我想要投訴我昨天乘坐的全天巴士之旅。

B: I'm sorry you have a complaint.

B：很抱歉沒讓您滿意。

A: I actually have a few complaints.

A：我確實有一些抱怨。

B: Please tell me what went wrong.

B：請告訴我怎麼了。

A: We were stuck in traffic for an hour.

A：我們被堵了一個小時。

B: Well, that's out of our control.

B：好吧，那不是我們能控制的。

A: The bus had no air conditioning.

A：巴士上沒有空調。

B: It was 60 degrees out yesterday though.

B：儘管昨天室外的溫度是60度。

A: I want a full refund.

A：我想要全額退款。

B: I can't give you a full refund since you enjoyed part of the tour.

B：我不能給你全額退款因爲你享受了部分觀光。

A: How about a partial refund then?

A：那部分退款呢？

B: I will give you a partial refund for the unsatisfactory tour.

B：我將爲不愉快的觀光給您部分退款。

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