職場英文口語 第58期:電話談話技巧(4)

Well Anna! Mr Lime eh?

安娜！Lime先生嗎？

Oh dear Denise, I think I need a bit more help from you.

親愛的，丹尼斯，我想我需要你再給我一點幫助。

He wants to talk about personnel…people, staffing…

他想跟我討論人事部……人員，員工……

Are you sure? I think he means a personal nature, not personnel! That Mr Lime!

你確定嗎？我認爲他的意思是私事，不是人事部！那個Lime啊！

Mr Lime indeed. Anyway, Anna had an excellent phone manner.

Lime先生確實是這樣。總之，安娜有了不錯的電話談話技巧了。

Let's hear those phrases again: Hello? Tip Top Trading. This is Anna speaking.

讓我們再聽聽這些表達：你好？這裏是Tip Top Trading，我是安娜。

Hello? Anna speaking.

你好，我是安娜。

Hello Mrs Smith, how can I help you?

你好，史密斯女士，我能幫你做什麼嗎？

Hello Mrs Smith, how are you?

你好，史密斯女士，你好嗎？

I'm really sorry, he's not available at the moment. Can I take a message?

我很抱歉，他目前不在。我能幫你留言嗎？

I'm afraid he's busy – shall I ask him to call you back?

恐怕他現在很忙，我能讓他過會兒打給你嗎？

Thank you for calling, goodbye.

謝謝你的來電，再見。

But how is Anna going to handle Mr Lime's request?

但是安娜要如何處理Lime先生的請求？

I can't wait till next time! Bye!

我等不及到下次揭曉了！再見！